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FAQ

 

1.  Where is my diagnostic tool (order)?

 

We always keep track of our orders. As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it's on its way. All shipments come with a tracking number.


Write to us to get a tracking number of your order and you will be able to see your delivery in DPD or UPS monitoring systems:


http://www.dpd.com/tracking
http://www.ups.com/WebTracking/track?loc=da_DK&WT.svl=PriNav 

 

2.  How can I return an item?

 

By contacting us in the first place and within 14 days after the delivery was received.

Read more by pressing on return policy

 

3.  What are the delivery times and costs?

 

Standard deliveries between 3-5 days are free of charge.

Deliveries within 1 working day depends on the weight of the order: 

 

Up till 1,5kg - 69 DKK

1,5-4kg  - 99 DKK

4-8kg  - 129 DKK

8-13kg  - 159 DKK

13-30kg - 199 DKK

30-50kg - 269 DKK

50-70kg - 329 DKK

70-100kg - 399 DKK

100+kg - 459 DKK

 

Read more by pressing on shipping

 

4.  Can you deliver outside Denmark?

 

Yes, we can. Please contact our customer service regarding the shipping prices and delivery times.  

 

5.  What payment methods are offered? 

 

For the diagnostic tools and all other garage equipment you can pay either directly by Bank Transfer or by most popular cards: VISA Dankort, VISA, VISA Electron, Mastercard, JCB, VPAY, Diners Club and Paypal.

 

6.  How can I contact customer service? 

 

You can send an e-mail to info@bildiagnose.dk 

Or write to us directly in our customer support page 

 

We promise to come back to you within 3 hours! 

 

7.  Can I pay online safely? 

 

There is no risk by using your debit/credit card at Bildiagnose.dk. You can pay with VISA Dankort, VISA, VISA Electron, Mastercard, JCB, VPAY, Diners Club and Paypal. The money will not be withdrawn from your account until the order has been shipped when you pay with credit card. You will receive an invoice of the order with via e-mail. 

 

All credit card information is transferred directly from Bildiagnose.dk via an SSL-encrypted connection to Elavon - Global Payment Provider with which we have signed the merchant agreement. We do NOT see your card information.

 

Further, we chose Quickpay - second largest Denmark's payment gateway as our Internet Payment Gateway, which ensures secure payment solutions for internet.

 

You can also choose to pay via bank transfer. Our bank (Jyske bank) ensures the security and handles all payments and brank transfers from your e-banking system.

 

8.  What is Bildiagnose's privacy and cookie policy?

 

In Bildiagnose.dk we care about your privacy. You can always read more about information collection and cookies here.

 

 

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